China Southern Airlines Reviews

Incidents, challenges and unwanted circumstances will always be part of business. In this China Southern Airlines Reviews you will learn that “You don’t overcome challenges by making them smaller BUT by making yourself bigger.” Join me as I watch the growth of China Southern Airlines.

The Beginning of China Southern Airlines
China Southern Airlines is one of three major airlines in China, serves 193 destinations and is in alliance with SkyTeam. The airline traces its roots back to July 1, 1988.

China Southern Airlines Reviews - Wangeng Tan
Wangeng Tan

The current president and CEO of the airlines is a 51 year old Chinese man, Mr. Wangeng Tan. He has been the CEO since January 2009.

Incidents and crash reports were part of the airlines challenges. In 1990, Xiamen Airlines aircraft was hijacked and unfortunately crashed into a Boeing 757 of China Southern Airlines killing 128 people in total; In 1992, Flight 3943, a Boeing 737 crashed due to engine malfunction and all 141 passengers and crew were killed; In 1997, Flight 3456 was on its final approach to Shenzhen Bao’an International Airport crashed and killed 35 and 9 injured.

China Southern Airlines Reviews - KapokChina Southern Airlines main bases are located at Guangzhou Baiyun and Beijing Capital International Airport with “Fly your dreams” as their company slogan. The fleet size of the airlines is a total of 505 Airbus and Boeing aircraft.

The company logo is a red kapok flower which is known to be a “hero flower” and the city flower of Guangzhou.

World’s 6th Largest Airlines Services
The sixth largest airlines worldwide serve passengers with several kinds of classes: Economy, Premium Economy, First/Business, Platinum Private and Luxurious First Class. Some of the classes are only available with certain destinations and aircraft like Luxurious First Class are available for passengers routed Guangzhou-Sydney. Platinum Private Class is only offered on their Airbus A380 aircrafts.
China Southern Airlines Reviews - Cabin Classes
Complimentary meals and beverages are served in all classes which is a set of palatable Western and Chinese cuisines with choices of cold or hot drinks. Personal entertainment is provided to selected airline’s aircraft, an AVOD (audio/video on demand) with newest movies, musics, books and games. There is a personal reading light for customers bringing their own books inflight.

SkyPearl Club
, is the program passengers gets more than just flying with them. Travellers get to earn Mileage on each flight and use them to their benefit to upgrade classes or receive discounted flights. To see more about the program, click here.

Special Assistance is offered with China Southern Airlines. For customers who needs extra care like pregnant women, people with infants, unaccompanied elderly, sick and disabled and vision or hearing impaired travellers. For more information in categories, click here.

Official Website and Mobile App
The official website is a non-complex design and cozy ambiance to provide travellers the service to book a flight either one-way, roundtrip or multi-city. The other functions are requesting refunds, check flight status, check-in online, airport service information such as mobile version downloading link, seat reservation, booking meals and baggage allowance.

The mobile version is available on iPhones, iPads, and Android devices. This mobile app supports international ticket booking in China. The other functions of the mobile app lets customers verify their ticket, check flight status, get a travel guide and access to their SkyPearl membership.
China Southern Airlines Reviews - Mobile App

Passenger’s Appreciation
Reading through several mixed negative and positive China Southern Airlines Reviews, I can see passengers somehow are not fully satisfied with the service of the airlines. However few find it good enough for recommendation. Let’s take a look at what one reviewer said on the 9th of October 2015, “I took China Southern Airlines Premium Economy from Paris to Guangzhou. Operated by Boeing 777-E00ER, the cabin is modern and comfortable. Crew members are really nice with a smiling face. I was sitting on 35F, 2-4-2 seat arrangement on Premium Economy Class, with adjustable seat, personal reading light and footrest. They provide 2 meals service during the flight. Between the meal service they provide beverage, sandwiches and cup noodle on the gallery area. The cabin staff constantly patrol the cabin and provide the drink to the passenger.” he gave the airline a 9 out of 10 rating by SkyTrax’s Airlinequality.com

Contact information

  • Website URL:                      www.cs-air.com
  • Contact number:                 +86 40 8069 5539
  • Contact Email:                    suliang@cs-air.com
  • Fax Number:                       +86 20 8665 8984
  • Head Office Address:          2/F, 181 Huanshi West Road, Guangzhou, China

In The End
What else can I say after reading other China Southern Airlines reviews. Kudos to the slow but sure improvement of the airlines. Remember “Everyone faces challenges. It’s a matter of how you learn to use them to your advantage” and that’s exactly what the airlines have been doing. Feel free to leave a comment below.

 

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1 COMMENT

  1. I really love the China Southern Airlines although language barrier was the only problem that rest was perfect.
    The food was edible, cabin crews were friendly, seats were comfortable, flight was relaxing. Thumbs up to this awesome review Max!

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