Cheapflights was said to be a pioneer of Travel Search Engine (TSE) when it was founded in 1996 by travel journalist, John Haff. However, it was easily bought by two internet entrepreneurs, Mr. David Soskin and Mr. Hugo Burge. In 2008, Chris Cuddy succeeded Mr. Soskin as the CEO of Cheapflights but after 3 years stepped down and Mr. Burge replaced him as the new Chief Executive Officer.
Did you know that Hugo Burge is also the CEO of Momondo? It’s all because when Cheapflights was in crisis and went through changes in 2010, they decided to aim for Zugu and Momondo too. In 2012, Cheapflights underwent rebranding having the Momondo Group and Skygate International.
The page was designed for travelers to feel at ease finding and booking flights, hotel reservations, car rentals, vacation packages and deals. It is shown on the right hand that the travel site is partnered with several other travel sites and airlines. However looking at Cheapflights, it reminds me of Travelgrove in some ways.
In this review I tried using the Hotel services of Cheapflights by searching for Amsterdam, Netherlands as my destination from November 16 to 20 for 2 adults in 1 room:
It gave me list of hotels in Amsterdam listed by price, TripAdvisor reviews, star ratings and options to view on the Google Map. The result page can be filtered or travelers can select by star rating, nightly rate (price) or traveler’s rating shown on the left hand of the page.
On a positive note, Cheapflights doesn’t only help customers to find the cheapest flights but also inspire travelers to more enticing tourist attractions worldwide with their flashing images of Travel Tips and Blogs. The page also provides the Top flights and US’ widest range of deals.
Cheapflights is also available in 7 international sites interchangeable from United States to Australia, Canada, Deutschland, United Kingdom, South Africa and New Zealand. This section is located on the top right of the page, next to access of their social media accounts.
NOT with Cheapflights?
It wasn’t a surprise to see Cheapflights reviews majority as negative and complaints. Travelers are complaining about the lame services of the travel site. They were even referred as unbelievable, disappointment, overcharging airfares and worst online travel agency. One reviewer was extremely mad when Cheapflights can’t help her after her booking:
Another reviewer can’t even describe how much he regretted using Cheapflights. He ended up having the worst arranged flights in his whole life and it wasn’t even cheap. He admitted that it was partially his fault for not being extra cautious. However, for many years that he travelled, he didn’t encounter such ridiculous arrangements in travel planning. He ended up the review by saying “Don’t use Cheapflights” and gave the travel site a 1 out of 5 rating according to trustpilot.com.
- Website URL: www.cheapflights.com
- Contact Number: 1-866-767-0387
- Contact Email: PR.Enquiries@Cheapflights.com
- Head Office Address: Customer Care, Cheapflights Media (USA) Inc. 10 Post Office Square, Boston,
Massachusetts, United States 02109
After reading several Cheapflights Reviews, evidently the travel site doesn’t look exquisite but the services are top rated. However I am still shaky with the numerous complaints I read, because those are legit as well. Maybe Cheapflights should at least have the courtesy to answer their customer’s complaints before expanding further or buying more travel sites. That’s only an advice.
Feel free to share your experience with Cheapflights below.