Brussels Airlines Reviews 2017

Belgium has always been a big player in certain areas of trade and industry including connecting people and places through flight networks. Not only does this region boast excellent man-made products, they strive to excel in the travel industry by pushing the boundaries and honing their craft in the business with their flag carrier, Brussels Airlines.

Brussels Airlines Reviews 2017 brand logo

In our Brussels Airlines reviews, we take a closer look at the Belgian flag carrier, what are the details of its history, its various inflight services and official website, and importantly, what passengers think of flying with them.

Background and History

Brussels Airlines is a member both of the Star Alliance and the International Air Transport Association (IATA). In fact, the airline’s IATA code SN derives from two predecessors Sabena and SN Brussels Airlines. Brussels Airlines, headquartered in Diegem, Machelen, Belgium, is Belgium’s largest airline and national flag carrier that flies to more than 90 destinations in Europe, North America, Africa, and Asia.

Brussels Airlines Reviews 2017 CEO
Brussels Airlines CEO Bernard Gustin

Bernard Gustin has been Brussels Airlines’ sole CEO since June 2012. He had previously shared this position with Michel Meyfroidt and, along with CCO Lars Redeligx and CFO Jan De Raeymaeker, Gustin makes up the airline’s Executive Committee. Meanwhile, as of March 2017, Brussels Airlines’ fleet comprises of 49 registered aircraft.

What Users Have to Say

Based on 306 Brussels Airlines reviews, Belgium’s national airline was rated with an average score of 6 out of 10 stars. On April 4, 2017, one of the Brussels Airlines reviews complimented their “Excellent inflight service. Cabin crew were helpful and friendly. Food was very good and following after another long flight the crew went out of their way to make me feel comfortable. Keep up the good work.”

Brussels Airlines’ polite and “courteous” cabin crew, their nice dining options, comfortable seating, and punctuality were the best aspects of their service.

Their Website

Brussels Airlines specially caters to groups, students, and has another special offer on top of that called b.pass. The airline partnered with Lufthansa’s frequent flyer programme Miles & More so all flights on members of the programme, Brussels Airlines included, earn Miles. The following are the four types of tickets the airline offers:

Check&Go – This ticket doesn’t allow you to check in any luggage, but they offer basic buy on board for snacks and drinks onboard.

Light&Relax – A more regular economy class of the airline, featuring buy on board of snacks and drinks.

Flex&Fast – An economy plus service offering newspapers, catering, fast lane at security, change flexibility, and priority boarding, according to their company profile.

Bizz&Class (business class) –  Available on Brussels Airlines’ European network, it’s their business class serving free champagne and premium meals.

Brussels Airlines Reviews 2017 airplane

Brussels Airlines has accounts with the following social media networks: Pinterest, LinkedIn, Facebook, and Twitter. For more information, updates, and offers about Brussels Airlines, view their Twitter account here. As Belgium’s important air carrier, they have a mobile app for services such as booking a flight, checking in, and flight updates available for smartphone in English, French, Dutch, German, Italian, and Spanish, here in this link.

Contact Details:

  • Website URL:
  • Contact number: + 32 2 754 19 00; +32 (0) 078 18 88 89
  • Contact Email:
  • Fax: +32 2 754 19 10
  • Head Office Address: B. House, Brussels Airport Building 26, Ringbaan, 1831 Diegem, Belgium

Concluding Words

Brussels Airlines’ customer service is exemplary: many people experienced being helped promptly and kindly by some of their staff. Coupled with the airline’s role as Belgium’s flag carrier, the great onboard services offer another good side.

What can you say about our Brussels Airlines reviews? If you have anything to add, feel free to leave your comments here below!




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  1. The best thing to come out of Belgium. I had a fantastic time on this airline. People were wonderful, food was amazing and it was just right in my seat, which didn’t disappoint at all. The whole trip went well. Thanks!!!

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