BookAirfare traces its roots back in 2006 with the aim of “providing customers with access to the cheapest airfare for both national and international flights worldwide”. The American travel site now has over 50 employees, but neither there’s no brief history about how it started, who founded the company or a chief executive officer.
BookAirfare recently made a major technology upgrade to enhance their online services and flexibility in booking flights, hotel reservations and car rentals. They based these changes from consumer’s feedback and requests as a respect to their loyalty. The option to contact their customer service is still available. BookAirfare don’t believe with the ‘bait and hook’ approach that they want their customers to consider them as virtual real-time agent, unlike other online travel agencies, BookAirfare promptly displays the total price, so travelers know what to expect before purchase.
The page is a contrast of black and orange with a background image of gondolas in Venice. The site looks normally like other online travel site for its functionality of providing search and compare options. Promotions are shown below for their “Hot Flight Deals” or by major airlines and popular destinations. Live help service is shown evidently on the left hand of the page.
Reading several BookAirfare reviews, the travel site gives a pretty bad impression to consumers. Recent study shows that BookAirfare were considered scam. Judging through BookAirfare reviews I learned that the online travel agency is one of the unreliable site travelers could use. Some customers are asking others to stay away from them and their reviews are noted as “don’t even deserve a 1 star rating”. Some had sudden cancellation of booking. Even the customer service are rude.
One reviewer on the first week of December 2015 said, “DO NOT USE THIS COMPANY!!”. She said that they found it through Skyscanner. BookAirfare sold them a low cost airfare but with the wrong airline. She almost missed her flight due to the hassle of figuring out the correct airline. She called their customer service and was given a fake check-in code. She was overcharged for a checked bag which is not showing on the airline record, that she payed again. She ended her review with “Essentially, they stole my money and lied about the flight. What a terrible experience”
- Website URL: www.bookairfare.com
- Contact number: 1-855-282-6507
- Contact Email: firstname.lastname@example.org
- Fax Number: 1-302-353-4175
- Head Office Address: 1000 N West Street, Wilmington, DE 19801, United States
Advice to Revise
Scanning through BookAirfare reviews and after learning some facts about them. I can say BookAirfare might be legit but as of now they should really focus on improving their credibility more than their services. There customer service works out just fine but customers are asking for their legitimacy due to lack of company background. As they say, “If you want people to believe you, then be honest at least.”