Azerbaijan Airlines Reviews

Azerbaijan is a country in central Asia known for its peculiar environment and culture. “The country of fires” is the rough translation of the country’s name, wherein Azer means “fire.” They already faced several disasters in their century of service and was able to redeem their position in the field of airline industry. Hop on board and let us see how “peculiar” Azerbaijan Airlines is when it comes to providing aviation services.

The Beginning of AZAL

Azerbaijan Airlines Reviews - Jahangir Askerov
Jahangir Askerov

On October 20th, 1910 the first plane flew over Baku with a French biplane Farman-4 piloted by Sergey Utochkin. Thirteen years after that inaugural flight, Caucasus Joint Stock Company of Civil Aviation (ZAKAVIA) started the new air transport in Azerbaijan with conducted aerial surveys and carrier of goods

The current president of AZAL is Jahangir Askerov. He is a 65-year old Armenian businessman born in Baku and has been with Azerbaijan Airlines since 1996. When he was asked about the evolution of the airlines in the past decade, he answered “we are optimistic for the future, knowing what a huge responsibility lies on Azerbaijan’s aviators. After all, one of our main goals is to maintain the course, pace, and dynamics over the past 10 years.”

Azerbaijan Airlines (AZAL) is the flag carrier of Azerbaijan with a fleet size of 32, composed mainly of Airbus, Boeing, and Embraer airplanes, that serve 53 destinations worldwide. The airline’s main hub at Baku-Heydar Aliyev International Airport and not member of any major three airline alliance.

The airline has encountered several incidents within its 23 years of service. One of which is on December 23rd, 2005 when 18 passengers and five crew members died in Flight 217. The airplane was an a Antonov 140-100 chartered from Baku to Aktau, Kazakhstan and crashed into Caspian Sea due to system failure that resulted to a loss of control for the pilots.

Despite the incidents that recently happened, AZAL was honored with the prestigious “4-Star Rating” out of 5. The flag carrier also held the 66th spot, out of 100 airlines, from the Top Airlines chart according to Skytrax.
Azerbaijan Airlines Reviews - awards

Armenian Services
The airline caters two kinds of services, there are Economy and Business Class. Economy class customers get to be served with hot or cold breakfast, two hot dishes, mid-flight snacks, and variety of juices or soda throughout the flight. On the other hand, business class customers get spacious cabin space and served with three freshly prepared international dishes and a variety of beverages.

Seatback AVOD (audio/video on demand) is the airline’s on board entertainment where travelers can listen to a selection of latest movies, documentaries, TV shows, and games. Newspapers on board are also offered.

AZAL miles card
AZAL Miles
is the “frequent flyer” of  Azerbaijan Airlines, which allows customers to earn “Travel Points” whenever they fly with the airline. Points can be redeemed for airline services, discounted flights, and upgrading loyalty membership.


The Official Website and Mobile App
The official website of Azerbaijan Airlines features a calm and cozy mood through a mixture of white and blue shades. The choice of background images on the homepage present the airline’s aircraft, destinations, and tourism packages. The option to change the language on the website is located on the top right of the page. Travelers can change the language to Russian, English and Azerbaijani.
Azerbaijan Airlines Reviews - page
The main features of the official website allow customers to directly log-in to their AZAL Miles account, search or book for flights, reserve hotels, and rent cars. Some of the functions allow customers to check-in online, know the airline’s policies, and check the inflight services.

The mobile app of Azerbaijan Airlines is designed for customers under the program AZAL Miles. This lets them track their AZAL activity, plan fee flight and membership usage, and check their balance. Members can also edit their profile using this app by logging-in their credentials. It was said that the app will be making further upgrades this year to improve their mobile services.

Customer’s Satisfaction
Azerbaijan Airlines gets a lot of positive comments and recommendation from their loyal and faithful customers. One reviewer said they “took the option of Azerbaijan Airlines’ basic business class which gives a good seat, reclining rather than lay flat, plenty of space, excellent food and drink service. Azerbaijan Airlines Boeing 787’s have only been in service this year, and are very comfortable. The staff are attentive and helpful.

However, they need to take charge of passengers who just up and wander around the cabins from economy to business and just change seats, and those who get on, recline and drop the tables etc and leave them there for take off. Other than that, only ‘issue’ is that having flown this route 4 times in the last 3 months the IFE menu has not changed and the choice of movies etc. is very limited, hardly what I would expect on a new Boeing 787.”

The previous customers gave the airline an 8 out of 10 rating according to SkyTrax’s on September 12th, 2015.
Azerbaijan_Airlines_logoContact information

  • Website URL:             
  • Contact number:                 +994 12 598 88 80
  • Contact Email:           
  • Fax Number:                       +994 12 437 40 87
  • Head Office Address:          84, Nizami Street, AZ-1010 Baku, Azearbajian

In The End
With all the Azerbaijan Airlines reviews online, the airline has really proven itself as one of the trailblazers in the industry. Although they might not have the unique style of service like other airlines have, they still manage to maintain not only enough prestige but also an excellent quality of service. Maybe in time, they might want to try something new if they want to push results from the various flight reviews even further.

What can you say about this review? Feel free to leave a comment below.



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  1. Thanks for this educational review Max. I am looking forward to book a flight with Azerbaijan Airlines soon.
    I hope they really have a good customer service and food haha. Anyway let me check some of your airline review and pick from there

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