Austrian Airlines Reviews

Travelling during ancient times was considered to be a survival mission. Since the beginning of time, humanity has been earthbound only able to travel by land or water. With the introduction of aviation, humanity took a giant leap forward. After the birth of the aircraft, airline industries all over the world started appearing one after another. Airline industries didn’t open new doors but also establish bridges for travelling by breaking limitations and taking transportation to a whole new level!

You’ll see why Austrian Airlines is living proof of this.

 

About Austrian

Austrian Airlines was founded on September 30, 1957 by Walter Barda-Bardenau. SkyTrax gave Austrian a 4 star ranking for their outstanding service. The current CEO of Austrian Airlines is Jaan Albrecht, he held the position from November 1, 2011 up to this very day. Albrecht is half-mexican and half-german born on January 21, 2005 in Puebla, Mexico.

 Jaan Albrecht
Jaan Albrecht, CEO of Austrian Airlines

Back in 2001, Albrecht was appointed as the new CEO of Star Alliance. Under his management the alliance was able to gain 27 news airlines.

Austria Airlines’ headquarters is based at Schwechat, Austria, their main hub is in Vienna International Airport.

What people are saying

Austrian Airlines attempts to provide great travel experience, there were a lot of positive reviews regarding their service and facilities. Previous passengers were even surprised how comfortable the economy seats were. There’s this one guy who wrote a review acknowledging the delicious food being served by a professional chef. Some passengers were overwhelmed by the flight attendants for their kind treatment.

The Website

Their website also offers a list of frequently asked questions with detailed information for individuals with disabilities, for example, a hearing impaired woman can easily choose one of the frequently asked questions and answers are sure to pop out. They also provide email customer service.

Austrians’ website allows passengers to check in as well as check their flight status you can also  change your flight status 24hrs prior to departure. They allow passengers to book hotels and car rentals on their website. The website has a designated page for deals, wherein passengers can easily find the flight they want and book it. For each deal, the price, date, and destination is included.

Austrian Airlines website Reviews
A look at their booking page

Fleet size

Their fleet size consist 80 aircrafts and can reach 130 destinations all over the world. For their long haul fleet, Austria dispatches their Boeing 777-200 ER and Boeing 767-300 ER. While their vessels for short haul flights are, Airbus A321/A320/A319,  Fokker F100/F70, and Bombardier Q400

One with Star Alliance

Austrian Airlines is a proud member of star alliance along with 27 other airlines worldwide since March 2000. Their parent company is Deutsche Lufthansa AG and are also the largest airline in Europe which is a member of Star Alliance.

According to a press release in 2014, their yearly profit is 10 million. In a statement included at the release, CEO Jaan Albrecht said “We are well on track.”

Services

Austrian Airlines offers economy class and business class for both long haul fleets and short/medium ones.

Business class (Long Haul)

This class features a horizontal, two meter, full-flat bed, an innovative air cushion system and an integrated massage function. What more can you ask for? It’s like being at home along your journey

Austrian Airlines Business Class Reviews
Sleeping in the sky

Economy class (Long Haul)

Austrian Airlines redesigned their cabin interior in 2013. Their ergonomic seats offer a unique, relaxed position to passengers so they can enjoy their trip in full comfort.

Austrian Airlines Economy Class Reviews

Business class (Short&Medium haul)

One outstanding feature for this class is that each person has one-free seat between them for a more spacious ride. Each passenger is able to move freely without having to share armrests with your neighbor.

Austrian Airlines Economy Class Reviews

Economy class (Short&Medium haul)

Each seat is wide enough to avoid feeling cluttered. You can even apply for extra leg-room but it will cost you, don’t worry the price is reasonable.

The reservation fee is regardless of fare class and frequent flyer status:

  • Long-haul flights
70 EUR per person & route
  • Medium-haul flights
40 EUR per person & route
  • Short-haul flights
25 EUR per person & route

Outstanding food and beverages

Austrian Airlines prepares an amazing menu of meals and beverages with the help of DO & CO, an austrian catering company. Austrian offers the goodness of Austria’s culinary authenticity. One mouth-watering food on the menu is Austria’s traditional Wiener Schnitzel.  Flight attendants offer quality drinks, beer, and wine. Don’t worry, the flight crew makes sure to regulate the passengers alcohol intake. There were positive reviews about Austrians tasty meals, snacks, and good quality beverages.

Austrian Airlines Food Reviews
Wiener Schnitzel, a traditional Austrian dish

Their special menu is also an outstanding feature for the sake of their passengers specific needs. Their special menu offers;

Dietary Meals:
-Bland meal
-Diabetic meal
-Gluten-free meal


Dietary Meals:
-Low Calorie meal
-Low fat & cholesterol meal
-Low sodium & salt meal
-Lactose free meal
Religious & Ethnic Meal:
-Hindu meal
-Kosher meal
-Moslem meal

Vegetarian Meals:
-Asian vegetarian meal
-Non-dairy vegetarian meal

For our Little Ones:
-child meal (suitable for 2 years old or over

Special Meal:
-Special meal general


OnBoard Entertainment

You can check out their full menu here:  special menu.

Entertainment features differs in all classes. Business class passengers can enjoy visual and audio entertainment in front of a high-resolution, digital quality, 9 inch touchscreen monitor. With a single tap on the screen, you’ll enjoy over 50 movies and 60 tv series’ updated monthly, so you frequent flyers won’t get bored. Music lovers are  going to enjoy the latest music selection. For the economy class, passengers can enjoy some leisure time while reading the latest newspaper and international magazines.


Austrian Airlines onboard entertainment ReviewsAustrian Airlines inflight entertainment ReviewsThe better class you avail for the more features await.

Customer Service

Austrian headquarters is based at Office Park 2, PO Box 1, Vienna-Airport, 1300 Vienna, Austria. Hopes these set of information is useful for future travelers.

Austria Airlines’ customer service doesn’t operate 24/7.

Opening Hours

Monday 07:30 - 22:00

Tuesday 07:30 - 22:00

Wednesday 07:30 - 22:00

Thursday 07:30 - 22:00



Friday 07:30 - 22:00

Saturday 10:30 - 19:00

Sunday 10:30 - 19:00

Holiday 10:30 - 19:00

Conclusion

Austrian Airlines truly deserves a 4 star ranking, probably even a 5. CEO Jaan Albrecht is right when he said their company is on the right track.  A few years from now, Austrian might be able to expand to even improve their excellent services. There are still a lot of room for improvement so who knows, next year, Austrian might be on top.

skytrax-rating-airline-4

 
Review overview
4 star Airline

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1 COMMENT

  1. The economy seats are good and the cabin crew were always at the ready. However, some of the servings were cold, but my experience with Austrian was good.

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