Auckland Airport Reviews

new zealandHave you ever wondered how is it to fly to New Zealand? Did you know that in New Zealand, only 5% of their population are human? Yes, but I don’t mean the rest are vampires or entities, the remaining 95% go to animals. There are too many top destinations worldwide located in New Zealand, but in this review we will be talking about their largest and busiest airport which is located in Mangere, Auckland. Join me as we unfold the services and traffic of the top 15th best airport in 2015: Auckland Airport.

Auckland Airport Reviews of Passengers
According to 173 Auckland Airport reviews, the airport got an average score due to mixed feedback from travellers. Some customers are saying there were no comfortable seats, the airport was even dirty and most of all, one reviewer is not happy weekly with the arrivals team since he was asked to walk all the way down and back through the queue partitions (about 25 m each way). Skytrax had rated or scored them 5 over 10.

Auckland Airport sees to it that travellers will experience both pleasant and convenient flow while at the airport. AKL has several facilities all throughout the airport. A visitor’s information centre is located on the ground floor of the Domestic Transfer Area and also some medical services, first aid, foreign exchange, chapel and banking services too.

In addition to those usual facilities, passengers with special needs are also catered for, as all public areas of the airport are accessible for wheelchairs, including showers, toilet facilities and drinking fountains. The shops, situated inside the terminal, are open for all incoming and outgoing flights. For the list of stores and food establishments at Auckland Airport, click here.

Auckland Airport Reviews-wifiAuckland Airport definitely has wireless hotspots, but at the international terminals to keep their passengers connected. However, they only offer free WiFi access for 30 minutes and that is when travellers register using the simple SignUp. That means the succeeding usage will be paid services then.

There are many ways of getting to and from Auckland Airport since the location is in between both Auckland and Manukau city: bus, shuttle and taxi are accessible from both cities. If customers are coming in by taxi or shuttle, AKL had designated companies (shuttle) that can take or pick them up from the taxi area at the terminal building, non-designated taxis are only allowed on limited locations to drop or pick up passengers.

For bus, Park & Ride will be your best choice of ride since it’s located at 42 Verissimo Drive, which is strategically 2 km away from Auckland Airport.

Location – Traffic – Service
Auckland Airport is situated near Mangere and Airport Oaks, 21 kilometers (13 mi) south of the Auckland city center with coordinates 37.0081° S, 174.7917° E which is the main hub for Air New Zealand, Jetstar Airways and Virgin Australia.

The airport has two terminals categorized as international and domestic terminal. As mentioned with the designation of the terminals, AKL caters 13 nonstop routes; to be more specific, that will be 9 international nonstop routes to Sydney, Melbourne, Brisbane, Gold Coast, Perth, Adelaide, Cairns, Norfolk Island and Sunshine Coast and 4 domestic nonstop routes to Christchurch, Wellington, Queenstown and Dunedin. AKL obviously receives a huge amount of passengers annually, statistics show that last year (July 2014-July 2015) the airport had accommodated over 15.8 million passengers with their 2 runways.

Airport/Terminal Map
Auckland Airport Reviews-ground-floor

Past and Present: Auckland Airport’s history rooted from 1960, when an airfield by the Auckland Aero Club was transformed into Auckland’s main airport.

Auckland Airport Reviews-Jean BattenDid you know that the little plane that you see suspended from the ceiling of the airport, which is the Percival Gull Six was actually the aircraft that Jean Batten flew in 1936 and made her mark as the first person who flew solo from England to New Zealand?

Well, actually the international terminal was named after the pilot, Jean Batten and was built in 1977.

FutureThe CEO of AKL is Mr. Adrian Littlewood said under his leadership Auckland Airport will continue its commitment to growth. Since his appointment as the new leader of AKL he was delighted to have the opportunity to lead and make such a significant contribution to the national economy. He also once said that:

“I’m looking forward to leading the Airport team to build on the recent growth delivered by the Airport and meet the increased market expectations we face.”

In 2014, they had revealed their 30-year plan for the continuous growth of Auckland Airport, click here for the report.
Auckland Airport Reviews-logo
How To Reach Them?

  • Airport Code:                  AKL
  • Phone Number:              +64 9-275 0789 or 0800 247 767
  • Fax Number:                  +64 9 275 5835
  • Website URL:       
  • Address:                        Ray Emery Dr, Auckland 2022, New Zealand

Based on several Auckland Airport reviews, the New Zealander airport had really made a mark in the growing travel marketing industry. However, given the pros listed and mentioned above, the cons or the Auckland Airport reviews of passengers are pulling them down. I understand that not all concerns are answered and acknowledged, but an average score is not close to good at all. I hope this reaches a part of AKL to a better service in the future.

Feel free to leave a comment below.




  1. I’ve been through Auckland airport 6 times and agree it’s small and doesn’t have the shopping facilities that the large ones have but have always found the exit through customs fast and very friendly.

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