The Singaporean based pan-Asian travel site was established in 1995 and is being led by their CEO and Boh Tuang Poh. The humble beginnings of the Asiatravel actually began with just hotel reservation services leading its way to acquire and provide more travel services such as flights and tours. Since it started way back in the 1900s, Asiatravel was the first of its kind in Asia. Now, the travel site operates to several other offices in Malaysia, Indonesia, Thailand, Philippines, Hong Kong, China and UAE.
On Asiatravel, customers can choose between hotels, flights, tours and attractions to search, compare and book online. Asiatravel offers discounted airfares from over 500 airlines, which can be booked on an instant confirmation basis and with the best price guarantee. Moreover, when customers book a combo of two from which, they’ll get additional 30% savings.
With their company slogan “Global Reach, Local Touch”, travellers can book accommodations with all inclusive. Since Asiatravel initially started with hotel reservations, on their homepage it pretty much promotes top hotel destinations more than tours and flights. Aside from English, Asiatravel’s language can be changed to 12 other versions to make the site more understandable.
Asiatravel was awarded simultaneously for “Best Online Travel Agent” in 2013, 2014 and 2015 by TTG Travel Awards.
However, on Asiatravel some page functionalities are not working, maybe it’s not modernized, like it’s been ages since it was last updated. Anyhow, Asiatravel has a mobile app for customers who are more like a smartphone user or always on the go. The mobile app is available in the App Store and Google Play store and offers similar services to its PC version.
Another downside of the travel site is rooted from Asiatravel reviews. There are several feedback online showing ungratefulness over the pan-Asian travel search engine. What’s even worse was the reviewers had considered Asiatravel as a scam, fraud, tricky and deceiving site. These accusations were based on their personal experience.
The most recent review was posted on 20th of March 2016, wherein the consumer complained about overcharging beyond what was discussed. They checked their booking with the hotel and were advised that additional charges will be made. He called to Asiatravel and was hung up on not less than 5 times.
How To Reach Them?
- Website URL: www.asiatravel.com
- Contact Number: (65) 6732 6773
- Fax Number: (65) 6732 1226
- Head Office Address: 615 Lorong 4 Toa Payoh, #01- 01, Singapore 319516
It is still quite confusing if we should or we shouldn’t trust Asiatravel. But after making this review and after all the research and facts we made to compile all essential information regarding Asiatravel, no doubt Asiatravel has to work on some loose ends. They might not be as good as other major travel sites, but at least as a small travel company they were able to provide services that no other travel site can offer. However, they should be more aware of their consumer’s feedback or satisfaction. Because not all of them are impressed, this has been their major problem too.
Have you booked with them? Feel free to leave a comment below.