Arik Air Reviews

Arik Air Reviews-Michael Arumemi-Ikhide
Michael Arumemi-Ikhide CEO

Arik Air was established when it took over the air facility of Lagos in 2006. The airline started with 2 Bombardier CRJ-900 to domestic routes. On the same year, Arik Air was granted an authorization by the Federal Ministry of Aviation to extend their flight networks to Trinidad and Tobago, Amsterdam, London, and Madrid. It was in 2008, when the airline was granted permission to fly to the United States (by US Department of Transportation).

Now, Arik Air is headquartered at Arik Air Aviation Center on the grounds of Murtala Muhammed International Airport in Ikeja, Lagos State. They are being led by their Chairman, Sir JIA Arumemi-Ikhide, and carry the company slogan “Wings of Nigeria.” Arik Air now has a total of 32 aircraft serving 26 extended domestic networks and some international destinations.

Official Website and Mobile App

The official site looks formal and decent and the purple and navy blue theme colors make it more professional. The web page provides services including the option to search or book flights and hotel accommodations. Passengers can also check-in online or manage their booking online. Apart from that, Arik Frequent Flyer program information can also be accessible on the main page. In a nutshell, Arik Air lets travellers learn more about the airline’ service, policies, and news.
page
Unlike other regional airlines, Arik Air has been more prominent on their mobile services. The Nigerian airline has a mobile app that can be accessed by Apple, Android, Blackberry, and Windows Phone users. The travel app lets customers search, book, and manage their flights. Another quick method of paying their payments is by using the Interswitch Verve “Remember Card” feature. To make sure the purchase had been made, customers can also view their flight purchase history on their mobile phones.
mobile appHere’s the “Scan the QR code page” for the mobile application of Arik Air.

Arik Air Reviews over Service & Experience

inflightChecking through online feedback regarding the Nigerian airlines of over 39 Arik Air reviews, the air carrier has been garnering not-good scores from its passengers. An overall rating of 3/10 was given. What’s worse, is the most recent posts are all negative and complaints towards Arik Air’s services. Majority of the comments state that they had the worst experience with Arik Air.

One reviewer on the 3rd of July 2016 said:
“By far one of the worst experiences I have had flying out of the country. After a 12 hours layover in New York, when it came time to board, they were late checking their passengers in and then when we got to gate we sat there for another 4 hrs before they told us to line up for boarding.

We waited another hour and they proceed to tell us that the flight was going to be delayed for an hour, 45 mins later we were told they were having technical issues that could last for hours. If you ever going to west Africa, Arik Air is not the airline.”

To read the complete review posted by the unhappy passenger and read more Arik Air reviews, click here
Arik Air Reviews-logo
How To Reach Them?

  • Website URL:                      http://www.arikair.com/ng
  • Contact Number:                +234 1 279 99 99
  • Contact Email:                    info@arikair.com
  • Fax Number:                       +234 1 497 59 40
  • Head Office Address:          Arik Air Aviation Centre, Murtala Muhammed Domestic Airport,
                                               PO Box 10468, Ikeja, Lagos, Nigeria

Conclusion

Arik Air is not one of the popular airlines nowadays. Maybe, because it is majorly routed to Nigerian destinations. However, it’s quite sad that the airline is not good at maintaining a good standing even on domestic flights. This can be a big problem if they would compete internationally. They should fix some of their loose ends first, then maybe they could be part of the growing airline industry.

Have you flown with Arik Air? Feel free to share your experience below.

 

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2 COMMENTS

  1. Roundtrip from JFK to Lagos return to JFK last week. Although both flights left late they arrived on time. Excellent business class service. Food and service was great could not ask for any better service and flat beds afforded me a fine 8 hour nap both ways.

  2. Well, Arik Air is a total disappointment! I flew one of their flights from Lagos to Johannesburg and back when they started. But today, they have become only a shadow of themselves. Passengers have terrible experiences to narrate evrywhere. All you need to do is search online.

    My flight to Owerri from Abuja was cancelled by Arik due to “operational reasons” in a rather unpalatable manner. My ticket number and booking reference are 725 21089 75326 and IDQSWN respectively.

    I made a refund request at the Arik Air counter at the airport on December 6, 2016 and was told that I will get a refund in 21 days. Up to this moment I have not heard from Arik Air. I have sent several emails to Arik Air concerning the refund and there is no response from them whatsoever. How can airline that really wants to succeed in the industry be so callous and
    unprofessional?

    I really need the refund of my payment of N48,799 for the round trip ticket. I used my ATM card to make the payment and
    the cash left my account immediately. It is, therefore, incomprehensible to me why the refund should take so long. What is more annoying is the lack of response from the Ari Air on the matter.

    Arik allows customers to book flights online that it has no plan of operating. Then it cancels the flights at the last minute and then takes months to process customers refunds. This is worse than anything I have seen in the airline industry. I think regulatory authorities need to look into this and take punitive measures against Arik. They are “robbing” unsuspecting passengers in this manner to cover up the serious financial problems.

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