ANA (All Nippon Airways) Reviews

All Nippon Airways or ANA for short, is one of those companies that provides an all around excellent flying service.

Origins and Ownership

ANA is an airline descendant of Japan Helicopter and Aeroplane, which was founded on December 27th, 1952. The airline headquarters is based in the Shidome City Center located in Minato, Tokyo, Japan. The man in charge is Osamu Shinobe, born on November 11th, 1952 in Tokyo, Japan. Shinobe became the CEO on April 1rst, 2013. There are 12,360 employees working for ANA.

Osamu Shinobe, CEO of ANA airways
Osamu Shinobe, CEO of ANA airways

What people are saying

ANA has been operational for almost 60 years, over the years thousands of customers decided to share their experience with ANA. Kind words are present in most of the online reviews, nice flight, smooth ride, stress free trip, etc. The majority of previous passengers really enjoyed their experience with ANA. One common complaint is that the economy seats are tight, but there were counter-reviews saying that the seats are very spacious. Well, everyone is entitled to their own opinion.

One guy described ANA to be the “saving grace of the trip when it came to traveling back home.” There are tons of positive reviews and most of the negative ones are about the seats. Looks like ANA needs to do something about those seats! However, overall they seem to be doing great according to the reviews and improvements are most likely on the way.

The Website

ANA (All Nippon Airways) Reviews website
ANA’s homepage

ANA’s website is pretty standard for airlines, a picture of a sky, or anything that has something to do with air travel for the background and the company’s slogan (Inspiration of Japan) beside the company name. The website is user-friendly, very easy to use. Flight status can be checked and altered on the site and arrangements for hotels and car rentals. Just like most airline websites, ANA presents their latest flight promos and discounted prices. One thing that’s a little bothersome about the website is the small font size, barely readable, not all people have good eyesight so your browsers magnifying glass may be your friend in this case.

Customer Service

ANA’s customer service doesn’t operate 24/7. Phones lines are open from 6:00 to 22:00 (UTC+09:00) for queries regarding domestic flights and 08:00-20:00 (UTC+09:00) for international flights. Questions can be directed through the website and they of course have a  Frequently asked questions (FAQ) page. There are two phone lines to customer service, 03-6741-1120 (Tokyo) and 06-7637-6679 (Osaka).


Unlike most airlines, ANA offers 4 classes, first class, business class, premium economy class and economy class.

First class

Each passenger can rest in square cabin designed for comfort, convenience, and privacy and seats can be easily converted to full flat-beds for a peaceful slumber. ANA has their own group of connoisseurs who select the best ingredients and famous chefs to prepare each serving. The menu for first class includes Japanese kaiseki style cuisine and modern European meals. ANA provides a premium amenity kit including headphones, slippers and lounge wear to all first class passengers.

ANA (All Nippon Airways) first class reivews
First class cabin

Business Class

ANA is the first japanese airline to feature a “staggered seat,” meaning the seats flatten out when you’re ready for a rest. ANA promotes the idea of making their passengers feel at home while while flying 40,000 feet above the ground.

ANA (All Nippon Airways) ANA's business class reviews
ANA’s business class

Premium Economy and Economy Class

The premium economy class and regular economy class only differ when it comes to seat space. Premium economy has a small armrest while economy has a smaller one.

ANA (All Nippon Airways) economy class ReviewsANA (All Nippon Airways) economy class Reviews

Food and Beverage

Each flight serves japanese and international inspired meals cooked to perfection by a professional chef. ANA established a team of connoisseurs to carefully pick the best selection of ingredients and come up with the best meals and desserts. Of course, regardless of class, good quality wine, sodas, coffee and more beverages are evenly distributed to everyone.

ANA (All Nippon Airways) food Reviews

In flight Entertainment

ANA provides full digital AVOD (Advert-supported video on demand) for first class passengers riding selected airliners only. Digital noise cancelling headphones are given to first class passengers and noise cancelling headphones for  business and premium economy passengers. ANA Sky live TV contains various channels for movies, TV series, music, sports and even unreleased movies from Japan.

ANA (All Nippon Airways) In flight entertainment reviews
In flight entertainment


ANA airways has two hubs, the Haneda International Airport and the Narita International Airport both located in Tokyo. ANA has the total of 205 planes in their fleet, including the Boeing 737-500 and Bombardier Dash 8 Q400. ANA is also a member of Star Alliance.

ANA airways was ranked as a 5 star (out of seven) airline by SkyTrax in 2014.

Contact information

If you need to get in touch with ANA Airlines.

  • Website URL:
  • Contact number: +81 3 6735 1116
  • Fax Number:+81 3 6735 5481
  • Head Office Address: 63 Okadamacho, Higasti-ku, Ohota-ku, Sapporo City, Hokkai, Japan


We hope you enjoyed these ANA (All Nippon Airways) Reviews. Talking about travel services, ANA is truly one of the best. Being a 5 star airline is a big deal. ANA is truly an inspiration and a source of pride for Japan.

Review overview
One of the Elites!


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