AirTreks ReviewAirTreks slogan, “The World, Your Journey”. Their aim is not only help customers to customize the best route for their particular travel needs, they’re also set up to assist customers while on the road and throughout their trip. Let us see which part of these statements they have guaranteed?

From James to Sean?
AirTreks was founded in January 1987 by a 56 year old travel agent, Mr. James G. Pilaar.

AirTreks is now a registered trademark of AirTreks International, which is owned by BootsnAll Travel Network. The current Chief Executive Officer from December 2013, Mr. Sean Keener, is also the co-founder and CEO of BootsnAll Travel Network

AirTreks Review - Sean Keener
Sean Keener

What can you do in AirTreks?
AirTreks interface is complex and complicated to understand each section. Once their customers are on the page of the online travel search engine a big picture at the center gives the option to click “Begin Your Journey Here”, the button will direct you to their search page.
AirTreks Review - page

AirTreks services shows Business Class, Groups, Ready, Set, Go. These main heading of AirTreks have different functions:

  • Business Class – lets customers upgrade their cabin class if they decided to upgrade out of the coach .
  • Group – assists customers planning to travel by group.
  • Ready, Set, Go – Ready and Go, once clicked, it will just lead you back to the main page where Set provides information of places where the customer might want to go.

The AirTreks call this TripPlanner, a pop-up instruction on how to navigate the page is shown after customers clicked the “Begin Your Journey Here” button. TripPlanner lets customers to create a route using the map or city and edit travel options by air or land. After setting up the location and desired city hit “Get Prices” located at the bottom right of the TripPlanner to get the prices they advertised.

AirTreks Review - Airtreks search page
Blog, provides customer articles about travelling. Though the page itself is not updated cause the article published is dated March 20, 2015.

Scrolling down at provides information about customer reviews and more information about them. However the overall design of the page is really not that easy to understand, choice in colour and font aren’t user friendly.

Around the world and international airfare experts? I don’t think so.
In this AirTreks review, this online travel search engine is really receiving a lot of bad feedback from customers. This was rated to be the Top1 Complaints and Reviews about AirTreks, when the reviewer said:

“AirTreks markets themselves as “around the world and international airfare experts” on their website in large bolded red letters, however this is not the case. As I was relying on this marketing I trusted that the price they quoted me was the lowest in the industry, I did not expect it to be lower than everyone else, I just did not expect it to be 20% higher than Expedia.com. When I sent them the evidence (pdf print outs from the Expedia website showing that they were 20% cheaper)

I was given a nonsense excuse which basically accused Expedia.com and other websites of not honoring their advertised prices “Then, sites like Expedia or Orbitz pull from those global booking systems to put the flights online, so by the time it gets there its 4 steps removed from the actual airline information. In order to figure out if the fares you are seeing are accurate, you can follow the links through to actually try to book the flights at the lower pricing.” I wrote back that I had tried to follow the transaction through and was successful and furthermore had purchased from Expedia.com and never had a problem.

There were other service issues that relate to this company, with regards to changing the flights, where they could only do it by close of business being being 7pm, whereas Expedia.com has a 24 hour help line, however they have in writing disparaged the Expedia.com service claiming “You should further be aware that sites like Expedia and Orbitz do not provide the service that AirTreks does or the expertise that our personal travel consultants like Basel can provide.”

Obviously I am very unhappy with the service and price, I am now up for extra baggage charges because when I woke up in South Africa, AirTreks was closed in San Francisco and they couldn’t change my airline in time (which they wanted to charge me an extra $150 to do even though they were already charging me 20% more than Expedia.com) + 20% overcharged for the flights.

A very unhappy experience!

The sales rep was Basel, although I have also dealt with Angelica on this problem. Booking date 3 November 2009. First contacted to resolve on 6 November 2009. Paid USD$5990, American Express credit card.”

Contact information

  • Website URL:                   www.airtreks.com
  • Contact number:             +1 888 247 8735 / +1 415 977 7133
  • Contact Email:                 customercare@airtreks.com
  • Fax Number:                   +1 415 977 7150
  • Head Office Address:       545 Sutter St., Suite 305, San Francisco, California, 94102

Overall conclusion
In this AirTreks review, I noticed that the online travel agencies information and other blogs and service are completely outdated. I wonder if AirTreks is still legit now, it’s just a trademark for BootsnAll Travel Network. What are your thoughts? Feel free to leave a comment below!

 

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1 COMMENT

  1. To be honest, I tried using AirTreks and didn’t succeed to get to do anything. I am technically challenged and I easily got lost in pages after link after link. Live support isn’t really reliable at all and impatient. They got to understand, not every customers are young as them. Terrible.

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