AirHelp traces its root back on January 5, 2013 by Nicolas Michaelsen, Greg Roodt and Henrik Zillmer. They are former employees of Moshi Monsters, an online game for children 6-12 years old. AirHelp was discovered by TechCrunch and road to string of success, the company won the “Spark award” by Rackspace in May 2014. To sum up their awards and recognition, as early as a year the travel site was known to be the best Danish travel startup in the Nordic Startup Awards.
In an interview with Pixr8, Nicolas shared the vision of AirHelp when he said:
“We are moving into a space, where we want to be able to help you whenever anything goes wrong on your air travels. It’s becoming more of a platform where we, based on the data we have, we can be able to help you the second something goes wrong.
That’s where we’re really headed and the air travel industry has just for so many years been a race to the bottom, so airlines have been neglecting their passengers and we see that we’ve come up with a model where the airlines can have happier customers and customers can actually get help when something goes wrong!”
To see the full interview, click the link below:
Let’s get to the ball game. AirHelp promptly share the message “Get your money back” which entice travelers who had problems dealing with cancelled and delayed flights before with a money back guarantee within three minutes. This alone will attract consumers with dilemma into their site. The feature of AirHelp will redirect traveler to a page where they have to enter their location and destination including the date and number of stops of their alleged flight. CNN once said that “Since it launched, AirHelp has been doing the dirty work on behalf of its customers, and it’s not afraid to take airlines to court.”
AirHelp Reviews of Customers
AirHelp really did make a big help to its customers and troubled passengers. On Trustpilot, 438 AirHelp reviews gathered a total score of 9.2/10 which leave them to an almost perfect score in an exam. Most reviewers are saying that AirHelp has excellent service and work as promised. The efficiency of the site is bluntly being appreciated by their consumers.
- Website URL: www.getairhelp.com
- Contact number: +1 315 805 4495 / +44 333 344 1062
- Contact Email: firstname.lastname@example.org
- Fax Number: 847-657-0502
- Head Office Address: AirHelp has 4 headquarters located at London, New York and Hong Kong.
*New York: 167-169 Canal Street Suite 300 New York, New York 10013 United States
*London: 75 Bell Gardens Haddenham, Ely Cambridgeshire, Cambridgeshire CB6 3TX GBR
*Hong Kong: 9B, Amtel Building 148 Des Voeux Road Central Hong Kong, HKG
“Help” depends on how the consumer view the assistance or help they received. What I mean is, it was considered a help because the troubled passenger was able to get the refund or solution to their problem from the alleged airline. But a percentage was cut off from their money back and was paid to AirHelp’s offer of assistance? So it somehow shows that AirHelp sue the airline’s negligence and put the money into their benefit by covering up with the word “Helping”. Make sense? Feel free to leave a comment below.