Most people prefer something cheap, does that mean cheap service? “You get what you paid for,” does this statement apply to Online Travel Agencies? Yes and no. There are OTAs who manage to provide quality service and a cheap price, there are also those who didn’t provide good service and even demanded for extra cash.
Does AirGorilla promotes good quality along with a competitive price?
Origins and Ownership
AirGorilla was founded on February, 2001 in San Diego, California. The current CEO and owner of AirGorilla is John Garrett. The agency trusts their consolidators to provide cheap deals to customers.
What people are saying
There aren’t any recent online reviews for AirGorilla because they’re not as popular as many of the other reviews we’ve done on this site. Anyways, the reviews on TripAdvisor.com are not that good, this one guy warned customers to think before they do business with Air Gorilla. He said Air Gorilla has “poor customer service and bad billing practices.”
Another customer said AirGorilla is filled with “a bunch of monkeys,’ that’s cold. It seems that the deals they offer are misleading, for example, one customer was able to find a flight deal with the price he wanted, when he was about to reserve the flight, the deal was no longer available. He then found the same deal still available on Expedia.
The website is pretty standard, but the design and layout is unappealing. The font size is a little small, not all customers have perfect eyesight. Customers can book flights and other travel itinerary like hotel reservations on the website. AirGorilla also prioritize their hotel and car reservations for local travelers who are just looking for a place to stay and relax for days.
Simply write the destination you desire and where you’re coming from, the website immediately presents the cheapest available flights. Confirmation of flight status is also easy through the website. However, despite the convenience provided by the website, the interface itself is not good.
Their customer service functions 24/7 for emergency calls and enquiries. They provide a feedback section on their website and a FAQs page for general questions with answers, for easy access to information.
Unfortunately, some of the online reviews said that their customer service is poor.
Their main office is located in San Diego, California, USA. AirGorilla and their partners are registered as the California Seller and Travel (AirGorilla, LLC).
- Website URL: http://www.airgorilla.com/index.html
- Contact number:888-308-0854(international phone line) +1-858-836-8982(local phone line)
- Head Office Address: San Diego, California, USA
One of their four slogans is “going bananas for discount travel,” simply being crazy for something is not always good. AirGorilla wasn’t able to fully provide the service they promised. Maybe they should tone down the entire “going bananas” idea and find ways to improve their entire service. AirGorilla seems to be the weird kid in the playground and he needs popularity real quick.