AirFare Review

They say simplicity is always a good idea to apply to everything. Many travel agencies proved this statement, but there is a fine line between simplicity and plain. Take online travel sites for example, some of them are beautifully designed while others stick to simplicity, that way people might say, “this company probably focuses on their business rather than the appearance of their company site.” Everything still comes down to the way they do business, in the end a company’s brilliance is determined by their service not the way they designed their homepage.

Let’s see if Airfare managed to overwhelm everything with their great travel services.

History

AirFare was founded in 1979 and had already booked millions of travelers to the destination they desired. They established their website in 1996 to expand their travel service. The agency offers discounted deals up to 70% off.

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What people are saying

Since this is an AirFare Review, let’s read some of the other reviews online by previous customers.

Upon reading some of the most recent reviews on Consumeraffairs.com, it is safe to say that AirFare is closing in on danger. There were several negative detailed reviews against the travel service of AirFare.

Online reviews for AirFare on Consumeraffairs.com
Online reviews for AirFare on Consumeraffairs.com

AirFare Homepage

One customer was frustrated when AirFare didn’t give him a refund the same day he booked his flight. Most travel agencies allow customers to avail for a refund within the day they booked their flight, instead, AirFare offered him a change fee for $750. Another issue about their refunding policy, some customers were charged with a processing fee by AirFare.

Their customer service was also attacked by customers for being too passive and not exerting any effort to assist customers at all. One customer said that the representative he talked to kept on talking without listening to what the customer had to say and then hung up the call.

On Yelp.com, AirFare was considered a scam and a fraud for their misleading deals. There were several instances wherein flights were cancelled without notifying the traveler. What’s up with AirFare?

The Website

AirFare Homepage (AirFare Review)
AirFare Homepage

Their website is pretty plain, with a sky as their background, “genius.” However, the interface is user-friendly and easy to navigate. Booking flights and hotels is no problem, the question is, will the entire process run smoothly with no complications? They call their flight+hotel package the “Air & Hotel Combo Package.”

They provide a list of their Top AirFare destinations and Cheapest flight deals. Checking flight status is also available, all you need is your reservation number and last name. They even include a page for job openings for their company. One more thing to consider, negative reviews don’t only appeal to customers but workers as well.

Customer Service

AirFare’s call center for phone support is open 24/7 for bookings and questions. They also have an email address for concerns and for customers who have lost their confirmation number. Everything is included in their “Contact” page, including a FAQs page for general questions therefore information.

About

Their main office is located in Washington DC, USA. They provide discounts for over 700 airlines, 30,000 hotels and 25 car companies.

Contact information

  • Website URL: http://www.airfare.com/
  • Contact number: 1-800-AIR-FARE(247-3273) or 703-379-1777
  • Contact Email: cs@airfare.com
  • Head Office Address: 4619 41st Street NW, Suite 300, Washington DC 20016.

Review Conclusion

AirFare is standing on thin ice, some of the negative reviews were very aggressive and properly explained. It is hard to recover, but maybe AirFare will find a way, maybe. Did you find this AirFare Review informative? Feel free to leave your comments.

 
Review overview
Travel Service

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1 COMMENT

  1. AirFare doesn’t provide the cheapest deals, some of their price rates are actually pretty costly. I tried comparing pricerates and came to the conclusion that AirFare doesn’t provide reasonable and cheap prices.

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