Air Mauritius Reviews
Mauritius has some of the best spas in the world installed in all of their major resort hotels. It is also a model of true democracy. Now, I wonder how do they apply this world class customer service democratically with their airline? Let us all witness how it is to fly with Air Mauritius.
History and Facts
Air Mauritius is founded on June 14th, 1967 and traces its roots from and agreement between Air France, BOAC Enterprise, and the Government of Mauritius. All of them have an equal 27.5% stake on the company. By 1940, the airline had over 414 employees with four aircrafts, and started operating chartered flights to Bombay, London, Nairobi, Reunion, Rodrigues, Rome, and Tananarive.
Inevitably, the Government of Mauritius was able to buy 42.5% of the company making it the major shareholder of the airline.
Now, Andre Viljoen is the CEO of Air Mauritius and Fiji Airways. Viljoen is 52 years old, of African descent and a former SAA Chief born in Cape Town. He is known to be a professional businessman in urban food production.
Air Mauritius is the flag carrier of Mauritius with a fleet size of 12 at their main hub in Sir Seewoosagur Ramgoolam (SSR) International Airport in Port Louis, Mauritius. Its size makes it the fourth largest airline in Sub-Saharan Africa.
With the aim of improving air services between the Indian Ocean Commission in September 2015, Air Mauritius signed alliance with “Vanilla Alliance” together with Air Austral, Air Madagascar, Air Seychelles and Inter Ile Air.
In 2011 and with the airline serving 20 destinations, it won for the seventh straight year the “2011 Indian Ocean’s Leading Airline Prize.” It also ranked 69th in this year’s “The World’s Top 100 Airlines” by Skytrax World Travel Awards.
A fish-eating tropical bird, Paille-en-Queue, is the mascot and logo of the airlines. On the other hand, a stylised silhouette version of the logo is found on some Air Mauritius aircrafts.
Air Mauritius has two cabin classes: Economy and Business Class. Both classes are served with a course of famous gourmet Mauritians dishes and African international cuisines with a choice of complimentary beverages like wine, beer, juices, and soda.
Both classes enjoy the usual backseat entertainment system with a range of movies, TV shows, music, and games. Meanwhile, business class passengers enjoy lie-flat seats, priority check-in, fast track immigration and lounge access.
Like other airlines, Air Mauritius frequent flyer program, which is called KestrelFlyer, allows travelers to receive “Miles” as their pointing system for the program to redeem benefits like discounted flights and cabin class upgrades. To learn more of their airline’s program, click here.
Initially the greeting page of the official website of Air Mauritius will be asking for customer’s country and language. This would in turn direct them to the main page. The background gives an impression that they treat their customers like celebrities. However, the whole interface of the website is not as shimmery as the silver screen due to its poor small fonts and dull choice of grey, red, and white hues.
The official website of the airline lets customers to search and book flights, hotel reservations, car rentals, manage booking, check-in online, and check flight status. The other features provide information about airline policies, inflight services, and Kestrelflyer program. However, I noticed that words were overlapping when I flip the pages on the middle of the screen.
Air Mauritius haven’t developed Mobile apps yet to accommodate travelers with smartphones. However, an option to check their mobile website is available for customers, not to mention the ability to remain connected with them through social media:
- Mobile Website – http://mobile.airmauritius.com/
- Facebook – https://www.facebook.com/AirMauritius
- Twitter – https://twitter.com/airmauritius
Scanning through several Air Mauritius reviews, they show that the airline leaving a bad impression on their passengers. One of the most recent reviews last October 12th, 2015, had a customer complain that the flight was awful and limited legroom space due to a metal box taking up most of the available leg room beneath the seat in front.
The customer even mentioned that it’s impossible to get remotely comfortable, not even sleep was an option due to to very uncomfortable seats, and constant cabin announcements. Add to that, the inflight entertainment system was poor, and the food was awful.
On the other hand, the customer said that she really loves the country, Mauritius, but not the airline. The customer finally stated that she won’t revisit the country on-board Air Mauritius unless it will upgrade their aircraft; or she would book a flight with another airline. The customer gave the airline a 1 out 10-rating according to Skytrax’s Airlinquality.com
- Website URL: www.airmauritius.com
- Contact number: +230 207 70 70
- Contact Email: email@example.com
- Fax Number: +230 208 83 31
- Head Office Address: PO Box 441, Air Mauritius Centre, 5 President John Kennedy Street, Port
In A Nutshell
Air Mauritius still lacks something in their services that makes their customers dissatisfied with how they are being treated. Air Mauritius needs to find out what’s missing, so they would know how to improve their services or what to upgrade in their system, because if they’ll just continue with being complacent, the airline will just have more dissatisfied customers.
How was your experience with Air Mauritius? Feel free to leave a comment below.