Air France Reviews

Air France Reviews-Frédéric Gagey
Frédéric Gagey

From the merging of the 5 French airlines (Air Union, Air Orient, Société Générale de Transport Aérien (SGTA), CIDNA and Aéropostale) on the 7th of October 1933, Air France was born. Initially, Air France was focused on chartering mail. Prior to the merging the five airlines had already built extensive networks in Europe and other destinations. In 1945, the French government granted Air France to be fully in charge of all French transport networks, in the same year, their first air terminal commenced operations in Les Invalides, Paris

Now, they are currently led by their CEO, Frédéric Gagey. Air France is headquartered at Paris-Charles de Gaulle and Paris Orly Airport with a total fleet size of 235 serving 200 destinations worldwide. The French airline has been a member of SkyTeam since June 2000. In 2003, The Dutch airline “KLM” merged with Air France officially on the 5th of May 2004.

InFlight with Air France
Economy(Voyageur), Premium Economy(Premium Voyageur), Business Class (Affaires) and First Class (La Première). These are the cabin classes in Air France. All passengers will receive a complimentary amenity kit, meals and beverages depending on their cabin class and haul. Customers under First and Business Class enjoys seatback inflight audio video on demand to keep them entertained and travelling from Premium Economy up to First Class are entitled to priority check-in, board and lodging.

First Class passengers are served with pAir France Reviews-inflightremium wines and spirits. Prior to their flight, they are dedicated with priority check-in and private security channels to the La Premiere lounge, exclusively escorted while they wait for a private chauffeur to drive them to their aircraft

The frequent flyer of Air France, Flying Blue, lets loyal customers to earn miles which they can use to purchase award tickets or discounted airline services. To see more about the program’s description, mechanics and benefits, click here.

PC and Mobile Services
Air France’s official page’s color is related to the flag of France and the flashing images of attractions, promotions and services adds more flavor to the overall presentation of the website. The site provides the option to search, check and manage flight bookings. Wherein the header gives access to the airline’s policies, services and frequent flyer program. In case, travelers want to change the language of the site, the option to do so is located on the top center of the page.

To keep in touch with their social media accounts like Facebook, Twitter, Google+, Linkedin, YouTube, Instagram and Pinterest, the links are located on the bottom part of the site next to the newsletter service.

Air France Reviews-mobile appAir France was generous enough to extend these services to smartphone via Air France mobile application. The travel app provides similar features same with the PC version. They recently made an update to the app, so consumer can experience an easier way to find what they need and Mobile Guarantee. to lock in their reservation for 24 hour period for free. Pay later options are also available. The travel app is available in the App Store and Google Play Store.

Air France Reviews of Passengers
After reading Air France reviews, from several passengers. The French airline isn’t elegant as it sounds based on Air France reviews. They only received a score of 6/10 rating, overall from 472 Air France reviews. Passengers are complaining about the airline’s delayed flights that cause them to miss their connecting flights as well and what made that worse is there were no explanations given.

However, on a positive note, the recent reviewer also experienced that delayed flight problem, but still gave them an 8 out 10 star rating when he said “Delayed flight. However, Air France staff could change easily my flight to catch an earlier one. Newspapers available prior to boarding. Messy luggage pick up in Orly at arrival as you arrive at another exit than the luggage belt. That luggage belt is reachable from outside this airport and poorly secured.”
Air France Reviews-logo
Contact Information:

  • Website URL:                         www.airfrance.fr
  • Contact number:                    +33 (0)96 96 90215 / (02) 588 6900
  • Contact Email:                        af.b2c.ru@websupportairfrance.com
  • Fax Number:                          +33 1 41 56 8419
  • Head Office Address:             45 Rue de Paris, 95747 Roissy CDG Cedex, France

Overall Thoughts
Air France had been great in dealing with customers. Their might be some circumstances when things get out of hand, at least they can still manage to satisfy their customer in the end. With more than 8 decades of aviation experience, Air France can be considered as one of the veterans and professionals in this kind of field. More power to the French airline.

Feel free to leave a comment below.

 

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1 COMMENT

  1. We flew from Venice to Paris and will connect from Paris to HKG. Flight from Venice to Paris was 10 mins late and the flight to HKG left. Next available flight is 24 hour after. Customer service staff were rude and unfriendly. We requested to have seat upgrade due to 24 hour delay and our request was rejected. At the airport we requested lounge access and they still declined request. In addition seats are horrible and your back hurts after a 12-hour flight. Food was cold.

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