Serving 27 airports, 2 continents and 13 countries. The airline was known to be a performer. It made its way up to be the leading airline in Kazakhstan within a decade. Do you want to know what their secret was? Then let’s get into details.

Air Astana History & Facts
Air Astana traces its roots back to August 21, 2001 and inaugurated its first flight on May 15, 2002. The current president and CEO of Air Astana is a 53 year old Australian who was imprisoned for 4-5 years; Mr. Peter Foster. He started selling as young as 19 years old and was known by the alias “The boy with the Midas touch”; “Kid Tycoon”

The leading airline and national flag carrier of Kazakhstan is headquartered at Almaty and Astana International Airport with a fleet size of 30. The company’s slogan is “From the heart of Eurasia”.

Air Astana has been receiving awards from SkyTrax. The airlines was awarded as the “Best Airline Central Asia/India” for the fourth consecutive year and “Best Airline Staff Service Central Asia/India” for the third consecutive year.
Air Astana Reviews - Best Airline Central Asia
InFlight Services
Economy Class passengers receive amenity kits even in short haul flights. Earsets are distributed as well for passengers can use the built in entertainment control. However the minimal source of entertainment are Overhead TV and inflight magazines. Complimentary snacks, meals and choice of beverages as to softdrinks, juices or bottled water are served in this class.
Air Astana Reviews - Economy Class
Business Class passengers receive amenity kits. Individual held entertainment is provided. A wide range of meal choices of Middle Eastern or European cuisines and wines are served in this class. Generous baggage allowance and priority check-in, boarding and disembarkation.
Air Astana Reviews - Business Class
Hot Towelettes inflight are given for customers comfort and and sweets are distributed before and after boarding.

Tengri, is the airlines’ inflight magazine which are located in the pocket of each seat with newspapers and airline manuals. Announcements are made in Kazakh, Russian and English by the attendants and Captain.

Most of their passengers clap after a successful landing as an appreciation to their fair service and safe journey.

 

Website and Mobile
The layout of the Air Astana’s website is really majestic given the choice of colours gold, blue and white. The background of the website shows images of promotions, deals and tourist attractions in Kazakhstan. The website features let passengers view options to find and book flights, hotel reservation, car rentals, check-in online, check flight status and manage their booking.
Air Astana Reviews - WebsiteThere is a Special Assistance tab providing information for passengers with infants, unescorted minorities, pregnant women, with reduced mobility, with pets, with special equipments or with special diet. To learn more about that section, click here.

The mobile version of Air Astana provides customer with almost all the same features as the PC version. With that, passengers can access their travel information and necessities using their smart phone by downloading the Air Astana app available in iOS and Android.
Air Astana Reviews - mobile app

Air Astana Reviews of their Passengers
Countless Air Astana reviews are shown and scanning through some of them leave me in a state of euphoria. Let me mention one of the recent reviews posted on the 27th of August 2015. The reviewer said “We have been surprised by new jets for summers destinations, equipped with modern entertainment, personal iPad with a variety of programs. Quality of meal and drinks onboard is good. Service on board is excellent. Crew were very professional. I can frankly say that these flights were very pleasant for our family and we would fly with Air Astana again.” she gave the airline a 10/10 rating according to Airlinequality.com

Contact information

  • Website URL:                   www.airastana.com
  • Contact number:              +7 727 258 41 35
  • Contact Email:                 call.centre@airastana.com
  • Fax Number:                    +7 727 259 8701
  • Head Office Address:       4A, Zakarpatskaya St., Almaty, 0500319, Kazakhstan

Overall thoughts
The airline really created a strong foundation within their first decade. Customer satisfaction is the main asset of the company’s success. However I am puzzled; why did they keep a former criminal as their president and CEO? What do you think? Feel free to leave a comment below.

 

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1 COMMENT

  1. The airfare was quite expensive with Air Astana however when I got on board, my unsettling feelings of overcharged ticket was ceased. The cabin’s interior was majestic and luxurious, it feels like a royalty flying with them. Definitely will fly with them again!

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