Agoda Reviews

Agoda Reviews - michael kenny
Michael Kenny

The Singaporean online hotel reservation and registered trademark of AGIP was founded by Michael Kenny in 1997. The aim of the company is to provide hotel reservations mainly focusing Asia Pacific. Agoda is also managed and operated by Priceline, an American online travel agency.

Now, Agoda has listed over 700,000 properties in 197 destinations and over 2,000 employees. There was no specific meaning for the word Agoda by netizens thought that it’s a mixture of the word agenda and go. Mr. Kenny also founded Tropical Trails, PlanetHoliday and PrecisionReservations; these three companies became part of Agoda. Even though Agoda is a Singaporean company, the head office is found in Bangkok, Thailand.

PROS
I personally love the layout of the page, it’s user friendly and easy to access plus the landscape background gives an inviting effect. However I wonder how mountains and grasses are related to a hotel? Maybe a choice of a hotel interior as a background will be wiser. In case, if customers want to change the country and currency, the option is located on the top right before the sign in button.

Scrolling further down will give travelers ideas of places they might want to visit with their Top Destinations section. It is showing several countries and cities, provided with the information of how many properties

Agoda serves in those places. It also show a list of reviews regarding the hotel and resort for travelers to see the credibility of the place.

Travelers can earn reward points each time they make a booking,
Agoda Rewards is the frequent flyer program of Agoda wherein customers can get 4-7% cash back. To learn more about this program, click here.
mobile app
On a positive note, Agoda has a mobile app wherein customers can access the same services on their mobile phones in iOS, Android and Windows. The travel app lets travelers to search, decide, book and access information about Agoda. The recent update of the app really helped customers a lot in their on hand travel needs.

CONS
Checking with some Agoda reviews, the company is gathering majority of positive feedback and this is a good sign that the company is trustworthy. However it is really impossible if their are no negative comments. No one’s perfect, so just to be different I tried looking for a legit negative review.
Agoda Reviews - complaints
Another reviewer was disappointed recently, on the 13th of October 2015, he said “I booked with Agoda.com and after I submitted my card I found out that I have placed the wrong one and I sent them email to tell them that I have an issue with my card and they sent me a new link … I tried to submit the new card number few hours later but I was shocked that my booking has been cancelled

I was too disappointed and sent them an email to see what went wrong they just answered me that my booking has been cancelled and I have to rebook again and they can’t place my booking because they can’t call the hotel as it is not confirmed, , , and I checked their website and there were rooms but the rate went higher I sent them another email telling them that you didn’t indicate any deadline and I even called them but I didn’t get any reply back

TOTALLY DISAPPOINTING AND WILL NEVER EVER BOOK WITH THEM AGAIN AND I DON’T RECOMMEND ANYONE TO DO SO… Bad service and they even charged my old card with small amount of money to assure the booking”
logo
Contact information

  • Website URL:                      www.agoda.com
  • Contact number:                 +44 20 3027 7900
  • Contact Email:                    CS@agoda.com
  • Head Office Address:          999/9 Rama I Road, The Offices at Central World 27th Floor, Patumwan,
    Bangkok 10330 Thailand

adviceAdvice to Revise
After writing this review and reading other Agoda reviews, evidently the online hotel meta search engine is one of the more trusted sites. However I guess a lot of online travel agencies are also doing the same way of providing services like just basically searching and comparing, this might be the reason why Agoda is considered as one of the neutral online hotel booking site. Maybe they should try an innovative way to rank themselves up.

Feel free to leave a comment below.

 

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2 COMMENTS

  1. I was booking with Agoda today on the phone. The booking agent was very rude, almost made me feel like not welcome to speak to her. During the conversation even though I speak as clearly as possible she was rude and showing unhappiness serving me. After I booked I told her that I will report this bad experience which I did. I never hope to run across this agent. She was very good at talking down…

    • Hi Clementine! I am not surprised with Agoda’s customer service. I hope they would see your post and make at least a compensation for what you felt and happened. Thank you so much for reading this review.

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